COVID-19 Update for Guests

How Serviced Apartments Help Immigrant Families

March 3, 2013

Toronto is one of the most multicultural cities in the world. The city welcomes almost 80,000 new immigrants each year. Every one of these families beginning a new life in an often strange and unfamiliar land comes with dreams and hopes of a better and brighter future. Among one of the many issues new immigrant families have to grapple with is where to settle down in their adopted country. Staying in a serviced apartment in Toronto has definite advantages for a new immigrant family.

Deciding on Where to Settle Down

There are many different neighborhoods in Toronto, each one with unique features and characteristics that appeal (or not) to different people. It is not always easy for new families to make a decision about where to reside in their new country. Staying in a short term rental apartment gives you the opportunity to explore these neighborhoods at leisure and discover for yourself the best location for you and your family.

Putting Money into what Matters Most

An extended stay in a regular hotel can become quite expensive very quickly. Staying in a short term rental on the other hand is much more affordable. The money saved can then be used for getting a new apartment or a house when you and your family finally decide where to settle down in your adopted country.

An Important Adjustment

Staying in a serviced apartment feels more like living in a home than staying in a hotel room. There are separate bedrooms and living areas and a kitchen where families can continue to cook their native dishes instead of regularly eating out. This helps immigrants mentally adjust to their new status as members of a community rather than just visitors in a strange land. This is a vital part of their integration into the fabric of the society to which they now belong.

Mary-Am Suites welcomes new immigrants to Canada. Please fill out our inquiry form to find out how we can make you feel right at home.


Mary-am Suites - COVID-19 Update for Guests

Our hearts go out to all those who have been affected by the COVID-19 Pandemic. Rest assured that we are closely monitoring the situation and taking steps to protect our team members and guests as the situation continues to evolve.

Business Continuity

Our first step was to invoke our Business Continuity Plan. We are entirely digital and do not rely on any manual processes. We are also completely cloud-based and diversified through our use of Amazon AWS, Google Cloud, and Microsoft Azure. Our office team is mobile-ready and has access to all critical infrastructure, including our cloud-based phone and booking systems. Rest assured - we are prepared to continue serving you.

Flexible Cancellations

For any new reservations booked directly with us, and until April 30, 2020, the booking can be cancelled at any time before arrival and with no cancellation fee.

New Arrivals

Toronto Public Health announced enhanced measures to protect the public on March 13, 2020, and are currently in effect until April 5, 2020. Anyone who has travelled from anywhere outside Canada, including the United States, is asked to self-isolate and avoid contact with others for 14 days.

For All Stays

Weekly Touch Up Service

For your safety and ours, weekly touch up service is cancelled until April 30, 2020. We encourage guests to utilize the ensuite washer and dryer to launder their linens and towels. For guests wishing to receive fresh linens, please send a request through Guest Services, and we will arrange to pick up your used linens (left in a bag at the front door inside the suite) and drop off fresh linen for you to use.

Our Commitment to High Cleaning Standards

We have always utilized commercial hospitality-grade cleaning procedures and supplies. We use specialized chemicals for different surfaces to ensure optimal disinfection. We also use new gloves and separate microfibre cleaning cloths for each suite to prevent cross-contamination. Any linens or cleaning cloths supplies by us have been professionally sanitized at a large commercial laundry facility.

Suite Visits by Guest Services & Maintenance

Until April 30, 2020, we will not conduct any suite tours for prospective guests, nor will any of our Maintenance or Guest Services team members visit occupied suites for any issues other than those relating to essential services.

We recognize that these are challenging times. Like many before it, this too will pass, and together we will get through it. Know that we are working around the clock to ensure you have a safe and enjoyable stay. We remain at your service 24/7 should you have any questions or concerns.

Yours in hospitality.

Mary-am Suites