Far too often, corporate guests and travellers encounter problems when they arrive at short term rentals in Toronto during non-business hours. Flight delays and unforeseen tie-ups are common aspects of the travel experience, and when clients arrive at the door in the middle of the night, the experience can be inconvenient and disorienting. Under these circumstances, nothing feels more welcoming or provides greater peace of mind than 24 hour access to a real human voice.
Most serviced apartments in Toronto provide an on-call rep to handle off-hours customer issues, but these services are typically in place for emergencies only. Here at Mary-am Suites, we’re constantly looking for ways to improve our client experience, and we take guest comments seriously. Our research tells a clear story: guests are happier when they can access full services, ask questions, and receive detailed answers at any hour of the day, any day of the week.
We provide clean, comfortable, and spacious suites to accommodate temporary housing needs in Toronto, and we offer our suites at competitive and affordable rates. But we don’t stop there. We also go out of our way to make our guests feel welcome. That means providing information, availability, and excellent customer service, no matter the hour. Our guests appreciate our attention to detail, and chances are you will too.
If you’re planning an extended stay in the Toronto area, reach out to Mary-am Suites for information about available rental units. And if you’re welcoming an employee, client, or visitor for the short term and you need a high-quality furnished apartment in Toronto, contact our office. You may not be awake at all hours to take care of your guest, but we will be. Let us help you make a great impression.
Our hearts go out to all those who have been affected by the COVID-19 Pandemic. Rest assured that we are closely monitoring the situation and taking steps to protect our team members and guests as the situation continues to evolve.
Business Continuity
Our first step was to invoke our Business Continuity Plan. We are entirely digital and do not rely on any manual processes. We are also completely cloud-based and diversified through our use of Amazon AWS, Google Cloud, and Microsoft Azure. Our office team is mobile-ready and has access to all critical infrastructure, including our cloud-based phone and booking systems. Rest assured - we are prepared to continue serving you.
Flexible Cancellations
For any new reservations booked directly with us, and until April 30, 2020, the booking can be cancelled at any time before arrival and with no cancellation fee.
New Arrivals
Toronto Public Health announced enhanced measures to protect the public on March 13, 2020, and are currently in effect until April 5, 2020. Anyone who has travelled from anywhere outside Canada, including the United States, is asked to self-isolate and avoid contact with others for 14 days.
For All Stays
Weekly Touch Up Service
For your safety and ours, weekly touch up service is cancelled until April 30, 2020. We encourage guests to utilize the ensuite washer and dryer to launder their linens and towels. For guests wishing to receive fresh linens, please send a request through Guest Services, and we will arrange to pick up your used linens (left in a bag at the front door inside the suite) and drop off fresh linen for you to use.
Our Commitment to High Cleaning Standards
We have always utilized commercial hospitality-grade cleaning procedures and supplies. We use specialized chemicals for different surfaces to ensure optimal disinfection. We also use new gloves and separate microfibre cleaning cloths for each suite to prevent cross-contamination. Any linens or cleaning cloths supplies by us have been professionally sanitized at a large commercial laundry facility.
Suite Visits by Guest Services & Maintenance
Until April 30, 2020, we will not conduct any suite tours for prospective guests, nor will any of our Maintenance or Guest Services team members visit occupied suites for any issues other than those relating to essential services.
We recognize that these are challenging times. Like many before it, this too will pass, and together we will get through it. Know that we are working around the clock to ensure you have a safe and enjoyable stay. We remain at your service 24/7 should you have any questions or concerns.
