COVID-19 Update for Guests

Family Fun Excursions in Toronto

April 13, 2015

Are you new to Toronto and not sure where to visit with your family? Are you feeling overwhelmed by the big city? We are here to help you with that. You’ll be happy to learn that there are plenty of things to do with your family during your next extended stay in Toronto!

CN Tower

First, you won’t want to miss the CN Tower! It is considered one of the Seven Wonders of the Modern World and the world’s 5th tallest free-standing structure. It is the most popular tourist attraction in Toronto and offers spectacular views of the city. It includes a restaurant with a 360 degree revolving view, gift shop and multiple observation levels. Enjoy an elevator ride to the top, comprising of glass door panels, in just 58 seconds. Staff can answer any questions you have while you take in the vast city. If you are feeling brave enough, enjoy EdgeWalk where you will take part on a hands-free walk around the Tower’s central pod, 365m/1168ft (116 storeys) high. For hours of operation and further information, visit CN Tower

Family Fun Excursions in Toronto

Ripley’s Aquarium of Canada

Another warm indoor attraction is a visit to Ripley’s Aquarium of Canada located next to the CN Tower. Ripley’s has welcomed Torontonians and tourists after having recently opened its doors in October 2013. With nine different galleries of marine and freshwater habitats and more than 13,000 creatures, there is plenty to see. This is an engaging afternoon activity to enjoy with children as the aquarium includes is filled with many interactive exhibits. Among other enthralling exhibits, enjoy the Canadian Waters Gallery to get a close look at marine and freshwater wildlife within Canada’s waters. For hours of operation and visuals, visit Ripley’s Aquarium of Canada

Family Fun in Toronto

Royal Ontario Museum

And finally, for a captivating educational experience, check out the Royal Ontario Museum (ROM). One of the largest museums in North America, ROM features more than 30 galleries with a focus on world culture and natural history. There are over 6 million objects in its collections. Fun family activities at the museum include special weekend events throughout the year, including performances, hands-on crafts, demonstrations, live animals and other interactive activities inspired by the ROM’s collections, research and exhibitions. We recommend checking out the Wildlife Photographer of the Year exhibition currently running. For museum hours and exhibition information, visit Royal Ontario Museum

Enjoy some time away from your Mary-am Suite and create unforgettable memories at these landmark Toronto spots. Each of these places are easy to commute to using the TTC subway. Feel free to contact our guest services team to assist you in locating these places. For further information on Mary-am Suites, visit online or call 416.850.6666/1.877.7MARYAM for accommodations.

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Mary-am Suites - COVID-19 Update for Guests

Our hearts go out to all those who have been affected by the COVID-19 Pandemic. Rest assured that we are closely monitoring the situation and taking steps to protect our team members and guests as the situation continues to evolve.

Business Continuity

Our first step was to invoke our Business Continuity Plan. We are entirely digital and do not rely on any manual processes. We are also completely cloud-based and diversified through our use of Amazon AWS, Google Cloud, and Microsoft Azure. Our office team is mobile-ready and has access to all critical infrastructure, including our cloud-based phone and booking systems. Rest assured - we are prepared to continue serving you.

Flexible Cancellations

For any new reservations booked directly with us, and until April 30, 2020, the booking can be cancelled at any time before arrival and with no cancellation fee.

New Arrivals

Toronto Public Health announced enhanced measures to protect the public on March 13, 2020, and are currently in effect until April 5, 2020. Anyone who has travelled from anywhere outside Canada, including the United States, is asked to self-isolate and avoid contact with others for 14 days.

For All Stays

Weekly Touch Up Service

For your safety and ours, weekly touch up service is cancelled until April 30, 2020. We encourage guests to utilize the ensuite washer and dryer to launder their linens and towels. For guests wishing to receive fresh linens, please send a request through Guest Services, and we will arrange to pick up your used linens (left in a bag at the front door inside the suite) and drop off fresh linen for you to use.

Our Commitment to High Cleaning Standards

We have always utilized commercial hospitality-grade cleaning procedures and supplies. We use specialized chemicals for different surfaces to ensure optimal disinfection. We also use new gloves and separate microfibre cleaning cloths for each suite to prevent cross-contamination. Any linens or cleaning cloths supplies by us have been professionally sanitized at a large commercial laundry facility.

Suite Visits by Guest Services & Maintenance

Until April 30, 2020, we will not conduct any suite tours for prospective guests, nor will any of our Maintenance or Guest Services team members visit occupied suites for any issues other than those relating to essential services.

We recognize that these are challenging times. Like many before it, this too will pass, and together we will get through it. Know that we are working around the clock to ensure you have a safe and enjoyable stay. We remain at your service 24/7 should you have any questions or concerns.

Yours in hospitality.

Mary-am Suites