Mary-am Suites is excited to be participating in Canada’s largest realtor trade show, the 2018 Realtor Quest. The event will be held at the Toronto Congress Centre from May 30th to 31st. Mary-am Suites will be a part of 250 exhibitors and over 8000 professionals in real estate spanning over 280, 000 square feet of the conveniently located …
Mary-am Suites is proud to exhibit at the 2018 Global Business Travel Association Conference (GBTA) next week in Toronto. The conference takes place from April 16th to 18th at the Toronto Metro Convention Centre located in downtown Toronto, in the former Railway Lands along Front Street West. It will bring together hundreds of business travel organizations and industry leaders to …
Our hearts go out to all those who have been affected by the COVID-19 Pandemic. Rest assured that we are closely monitoring the situation and taking steps to protect our team members and guests as the situation continues to evolve.
Business Continuity
Our first step was to invoke our Business Continuity Plan. We are entirely digital and do not rely on any manual processes. We are also completely cloud-based and diversified through our use of Amazon AWS, Google Cloud, and Microsoft Azure. Our office team is mobile-ready and has access to all critical infrastructure, including our cloud-based phone and booking systems. Rest assured - we are prepared to continue serving you.
Flexible Cancellations
For any new reservations booked directly with us, and until April 30, 2020, the booking can be cancelled at any time before arrival and with no cancellation fee.
New Arrivals
Toronto Public Health announced enhanced measures to protect the public on March 13, 2020, and are currently in effect until April 5, 2020. Anyone who has travelled from anywhere outside Canada, including the United States, is asked to self-isolate and avoid contact with others for 14 days.
For All Stays
Weekly Touch Up Service
For your safety and ours, weekly touch up service is cancelled until April 30, 2020. We encourage guests to utilize the ensuite washer and dryer to launder their linens and towels. For guests wishing to receive fresh linens, please send a request through Guest Services, and we will arrange to pick up your used linens (left in a bag at the front door inside the suite) and drop off fresh linen for you to use.
Our Commitment to High Cleaning Standards
We have always utilized commercial hospitality-grade cleaning procedures and supplies. We use specialized chemicals for different surfaces to ensure optimal disinfection. We also use new gloves and separate microfibre cleaning cloths for each suite to prevent cross-contamination. Any linens or cleaning cloths supplies by us have been professionally sanitized at a large commercial laundry facility.
Suite Visits by Guest Services & Maintenance
Until April 30, 2020, we will not conduct any suite tours for prospective guests, nor will any of our Maintenance or Guest Services team members visit occupied suites for any issues other than those relating to essential services.
We recognize that these are challenging times. Like many before it, this too will pass, and together we will get through it. Know that we are working around the clock to ensure you have a safe and enjoyable stay. We remain at your service 24/7 should you have any questions or concerns.
